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LS Retail | 27 January 2025

How cafes and coffee shops manage operations with LS Retail software

How cafes and coffee shops manage operations with LS Retail software
How cafes and coffee shops manage operations with LS Retail software
6:05

More than simply places to grab a quick caffeine fix, cafes have evolved into vibrant hubs where people gather to socialize, work and relax. From customizable drink options and artisan brews to mobile ordering and self-service, cafe and coffeehouse businesses are constantly innovating to meet the evolving demands of today’s coffee culture.

To able to consistently keep pace with consumer trends, these businesses need a centralized POS and food service management system that not only delivers deep insights into customer purchasing behavior but also simplifies operations – whether it’s tracking inventory across multiple locations or ensuring each shop is optimally stocked to reduce waste.

LS Retail software is already powering numerous cafe and coffeehouse chains with advanced tools that speed up ordering while personalizing customer interactions. Backed by valuable insights into consumer preferences and operational performance, companies can scale up and meet expectations while maintaining the high-quality service that keeps customers coming back.

Here are some real-life examples of how LS Retail helps top cafes and coffeehouses thrive around the world.

Strong inventory control

Popular French bakery and café chain PAUL wanted a reliable solution to streamline inventory management across its locations in India. With LS Central, PAUL has achieved accurate inventory tracking and real-time visibility into stock levels. This has significantly reduced waste and improved overall efficiency. Now, the company can order ingredients in the right quantities based on recent sales figures and make strategic business decisions to maximize profits.

"We were often dealing with incorrect inventory. In fact, we never knew the real status of products in the stores,” says Vaibhav Kaushish, Operations Manager at Stellar Concepts, which owns the PAUL franchise in India. “LS Retail software was the solution we needed, bringing together front office, back office, loyalty, kitchen display system and replenishment.”

Manage sales and finances centrally

With over 400 stores nationwide, Starbucks is the leading coffeehouse in the Philippines. It relies on LS Retail software to centrally manage all sales data across its growing network, making it easier to analyze trends and optimize pricing and promotions.

“With the LS Retail software solution, all locations are connected to headquarters, and sales data from the POS stations are immediately reflected in the ERP system,” says Mr. Matias, CIO of Rustan Coffee, which operates Starbucks cafes in the Philippines. “This gives management visibility over what’s happening in each store.” For example, the management team at Starbucks can update prices centrally from the head office and see detailed information on customer preferences, what items are top selling, which stores are profitable, and even more critical information that can be used to make timely business decisions.

Optimize food preparation

Sandwich and coffee shop chain Pret A Manger needed a solution to gain a comprehensive view of its business operations, from kitchen to table, all on one software platform. In particular, the company wanted to streamline its kitchen management to make sure that all food orders are prepared on time and delivered to the right customers.

Using LS Central for restaurants and Kitchen Display Systems (KDS), the Pret a Manger team can see order updates in real time, helping speed up service and improve customer satisfaction. At the same time, the simple, intuitive interface of the system has also helped the company train employees faster, leading to a smoother transition for team members. “Since adopting LS Central, we’ve seen significant improvements in productivity and efficiency across all our business divisions,” says Anil Anthony, Senior Manager of Operations at Pret a Manger. “These improvements play a crucial role in boosting our operational team’s productivity year-round.”

Boost staff productivity

Vietnam’s leading coffee brand Trung Nguyen Legend was looking for a solution to boost staff productivity and ensure fast, reliable service. Since implementing LS Central for restaurants, the company has been able to automate daily tasks such as inventory management and financial reporting. And thanks to the simplified workflows, it’s much easier for their employees to access the information they need to work more efficiently.

“The back-office department is particularly pleased with the improvement in work efficiency, significantly reducing the time needed to handle administrative tasks,” Mr. Nguyen, Project Lead at Trung Nguyen Legend told us.

Grow and open new locations

With ambitions to grow outside of Nicaragua, Casa del Café needed a software solution that would support its expansion strategy into Costa Rica. Thanks to LS Central for restaurants, the company now has the flexibility and scalability to open new locations quickly, without disruption, maintaining consistent operations and quality across all branches. The Software as a Service model is also helping them save on costs.

“We operate in a highly competitive market, which requires our business to constantly evolve and innovate,” says Sebastian Choussy, General Manager at Casa del Café. “Technology is at the core of it and enables us to onboard staff faster, improve cost efficiency, while attracting new customers and opening new locations.”

Connect your coffeehouse business

Today’s cafe scene is as much about quality and connection as it is about the perfect coffee blend. That’s why the top cafes and coffeehouses are moving away from disconnected POS and restaurant management systems to unified platforms that handle their inventory, staff, and customer experience in one place. Reach out to our team today to discover how you can simplify your operations, improve service, and scale your business with LS Central.

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