The company serves flavored coffee in a warm and cozy atmosphere surrounded by a curated selection of books. Over the years, Trung Nguyen Legend has successfully expanded its global presence, now exporting its products to more than 60 countries.
Business case
In 2008, Trung Nguyen Legend implemented LS Retail solution LS Nav along with Microsoft Dynamics 365 Business Central ERP to support its operations. The system effectively addressed the company's functional needs, supporting its business processes. However, as Trung Nguyen Legend experienced rapid business growth and faced increasingly complex regulatory requirements, the limitations of the on-premises setup became apparent. The system required frequent manual updates to keep up with new demands and opportunities, which led to inefficiencies, higher maintenance costs, and lack of agility. Recognizing the need for a more flexible and scalable IT infrastructure, the IT team at Trung Nguyen Legend decided to upgrade their on-premises setup from LS Nav to LS Central Software-as-a-Service (SaaS).
Solution
The company selected Balas Technologies, a local LS Retail partner with extensive experience in the Vietnamese retail market, to carry out the implementation.
To ensure a successful go-live, Trung Nguyen Legend’s IT team and Balas Technologies collaborated closely from planning to execution. “We were able to move all 100 stores, representing over 10,000 daily orders, from offline to cloud in one batch, without any disruption to operations,” says Mr. Nguyen Nguyen, Project Lead at Trung Nguyen Legend. The company was highly satisfied with the outcome, particularly praising the global support and meticulous attention to risk management during the migration process.
Benefits
Trung Nguyen Legend now enjoys a modern retail experience, including several advantages, such as:
- Centralized control over their entire business: LS Central provides real-time visibility into all key business operations - such as sales, inventory, finances, and customer loyalty – through a single platform. This enables Trung Nguyen Legend’s management to monitor performance and implement changes seamlessly across the entire organization. “The upgrade has marked a significant turning point for our company,” says Nguyen. “Thanks to real-time data, we can closely monitor all business activities and make timely decisions.”
- Increased efficiency in day-to-day operations: By automating daily tasks, including inventory management and financial reporting, LS Central reduces the need for manual work, speeding up operations and minimizing errors. “The back-office department is particularly pleased with the improvement in work efficiency, significantly reducing the time needed to handle administrative tasks,” says Nguyen.
- Access to the system from anywhere: Because LS Central is cloud-based, users can access the software from any location with an internet connection. "The system's accessibility anytime, anywhere has enhanced connectivity and collaboration between departments, thereby increasing the overall productivity of our business," says Nguyen.
- Ability to scale up or down quickly: LS Central SaaS makes it easier for Trung Nguyen Legend to expand to new stores easily and quickly adapt to changes in business operations, giving them plenty of room for future growth.
- Lower IT costs: “Moving to SaaS has resulted in substantial savings on infrastructure, integration development, security management, additional system licensing, and system support,” says Nguyen.
The migration to LS Central SaaS has empowered Trung Nguyen Legend to streamline IT operations, enhance the customer experience, and significantly reduce the costs associated with system maintenance. Moving forward, Trung Nguyen Legend plans to roll out LS Central across its franchise stores to fully leverage the benefits of their new system.
