Business case
Before transitioning to LS Central, One PM Franchising operated on local ERP system Microsys for two years. While the system effectively managed essential business operations, the company found its functionality for Point of Sale (POS), inventory management, and reporting was too limited to support their needs.
Solution
To optimize its operations, One PM Franchising adopted LS Retail's unified restaurant management software, LS Central for restaurants. LS Central for restaurants is built of Microsoft Dynamics 365 Business Central ERP and connects daily restaurant operations and headquarters processes, such as kitchen management, sales, inventory, loyalty, and accounting. “LS Central is a very strong product offering with a variety of features and modern functionalities, and extensive integration possibilities," says Anil Anthony, Senior Manager Operations at One PM Franchising.
Novasoft, a trusted local partner of LS Retail, managed the implementation and integrations needed to meet the specific requirements of One PM Franchising for their Pret A Manger shops. “Overall, our experience has been positive, with significant improvements in our ERP system,” says Anthony. “There were some challenges along the way, but the Novasoft team was responsive and proactive in resolving them; their technical expertise and timely support have been instrumental in ensuring smooth operations.”
Benefits
With LS Central, Pret A Manger gains a comprehensive view of their business operations, from kitchen to table, all on one software platform. Switching to LS Central has brought numerous benefits across key areas, including:
- Increased productivity and efficiency - By connecting operations into a single platform, LS Central has enhanced productivity and efficiency throughout the organization. “By streamlining processes and providing real-time insights, LS Central has empowered us to make informed decisions and quickly respond to market changes,” says Anthony.
- Streamlined kitchen management - The Kitchen Display System (KDS) module provides real-time order updates, ensuring that food gets prepared on time and delivered to the right customers. This both speeds up service in the shops and improves customer satisfaction.
- Central management of prices, recipes, and menus - The system enables Pret A Manger to make changes to recipes centrally, and automatically synchronize them across all relevant channels.
- Real-time inventory management - LS Central provides real-time visibility into stock availability across all locations, helping the business optimize inventory levels and minimize waste.
- Simplified training - LS Central features a simple, graphical interface, simplifying system navigation and reducing training times for employees. “The software's user-friendly interface has made training new employees easier, ensuring a smooth transition for all team members,” says Anthony.
- Seamless integration with various delivery service providers – The company has the option to integrate with DSPs like Talabat or Deliveroo, and third-party software, giving their business more opportunities to reach customers where they are.
- Powerful reporting and analytical capabilities – The Analytics for LS Central add-on empowers the management team to identify trends and patterns in their historical sales data. These powerful insights make it possible for the business to better understand customer behavior and preferences, such as their best-selling dishes, and create a more effective pricing strategy.
LS Central has enabled Pret A Manger to optimize operations, improve service quality, and strengthen their competitive position in the market by leveraging advanced technology. “Since adopting LS Central, we’ve seen significant improvements in productivity and efficiency across all our business divisions,” says Anthony. “These improvements play a crucial role in boosting our operational team’s productivity year-round.”
