The latest IDC MarketScape report, published by the global market intelligence firm IDC, has recognized LS Retail as a Major Player among worldwide Point of Sale (POS) vendors for hotels in the IDC MarketScape: Worldwide Hotel Point-of-Sale Software 2024 Vendor Assessment.
This assessment evaluates industry-leading POS software vendors based on their ability to bridge the digital and physical hotel experience while meeting the high expectations of modern guests. The report compares vendors on their omnichannel capabilities across front desk, retail, and F&B operations, alongside their strengths in reporting, customer engagement, flexibility, and scalability.
Vendor inclusion criteria
To be included in the study, POS vendors must meet the following criteria:
- Have an established reputation offering POS software solutions in hotel environments
- Have an annual revenue exceeding $25 million
- Offer global POS software with advanced omnichannel functionality, including out-of-the-box features, PMS support, in-room ordering, and KDS
- Must be able to deploy and support POS software globally
- Have a proven track record in the hospitality industry
The assessment looks at eight global POS vendors, including notable names such as Oracle, Lightspeed, and GK Software.
“LS Retail has a strong strategy for keeping its clients secure and on the most up-to-date version of its software”
LS Retail software was mentioned for its unified approach and robust cloud capabilities, which always keep customers on the latest version of the software. “LS Retail offers a holistic commerce platform and has a strong strategy for keeping its clients secure and on the most up to date version of its software,” writes author Dorothy Creamer, Senior Research Manager for Hospitality and Travel Digital Transformation Strategies at IDC, in the report. (Source: IDC.)
“We are delighted to be mentioned among the major players for POS vendors in the hotels industry,” says Kristjan Johannsson, General Manager at LS Retail. “LS Central for hotels, is unique in the hospitality software panorama as it brings together room management, services, amenities and back of house in a way that is unheard of in the industry. Being recognized in the IDC MarketScape report highlights our commitment to digital transformation of the hotel industry to better support operators achieve their goals.”
A globally trusted hospitality solution
The IDC MarketScape report specifically highlights LS Central for hotels, which combines key business processes, including sales, inventory, customer loyalty, room management, activities, reporting, and much more within a single platform. This unified approach enables businesses to manage their entire operation from one central place, providing a comprehensive overview and eliminating the need for multiple disparate systems.
Designed specifically for the hospitality industry, LS Central for hotels offers advanced features such as property management system (PMS) capabilities, integration with self-checkout kiosks, connections to distribution channels like OTAs, and in-room ordering functionality. “LS Retal enjoys high customer satisfaction for its support and ability to scale support along with growing customers,” the report continues, adding that “LS Retail deploys development teams to ensure that client needs are met and that systems are performing optimally and being improved.” (Source: IDC.)
