While planning the opening of new locations, Peninsula Hot Springs realized they needed more advanced technology to manage their business. “Our system didn’t support the management of multiple properties,” says Michael Egan, Head of IT at Peninsula Hot Springs, “we would have had to manage many processes manually, so we started looking for a unified, end-to-end solution.”
Solution
After a few months’ evaluation process, the company selected LS Central and Microsoft Dynamics 365 Business Central.
With LS Central for hotels, companies can run their whole business, from accommodations to activities, food service, and retail within just one platform. For a business like Peninsula Hot Springs, this means they can run different revenue streams without needing to integrate multiple systems. Since all the information is stored within the same database, the company gets total visibility over their enterprise and their guests.
For a company that offers a wide variety of services from spa treatments to yoga classes, workshops, and retreats, having an event and reservation management software was a must. With Bookings for LS Central, companies can manage these types of services with the same software they use for their sales and accounting.
The implementation was managed by Peninsula Hot Springs in close collaboration with the LS Retail consulting team and local LS Retail partner MicroChannel. The standard version of LS Central fulfilled most of the company’s business requirements and only required minor customization, which meant the system could be implemented quickly and cost effectively. The initial project was divided into four phases:
- Phase 1, configuration and setup for online booking of activities
- Phase 2, on-site processes and POS setup for activities; configuration for retail, restaurants and cafés
- Phase 3, configuration of LS Central for hotels and enhancement of the online journey for activities
- Phase 4, configuration and setup of staff management
The roll-out of LS Central at Metung Hot Springs, the first location to go live with the solution, went smoothly without major inconveniences. All parties managed to achieve common goals with strong and effective collaboration, even while working in different time zones. Efficient training of new employees and confidence in the solution ensured success.
Benefits
As soon as the facility opened to guests, Peninsula Hot Springs started seeing an impact from a few key improvements. “The foundation of being a single all-in-one product definitely helps from the operational perspective,” says Egan, “where it really makes some improvements is around our financial, accounting management, and all those types of processes.”
The company intends to make the most of their new solution and will soon introduce wristbands to customers for convenient access and cashless payment experiences.
We at LS Retail are pleased to accompany Peninsula Hot Springs on this exciting journey.
