LS Retail is excited to announce the launch of LS Retail MaxAttention, a dedicated technical support initiative aimed at delivering 2nd and 3rd level support to LS Retail partners and customers worldwide. This initiative, developed and delivered by LS Retail Consulting, ensures that partners and customers receive the highest level of support whenever and wherever they need it.
In response to increasing demand for customized support, particularly from partners and global customers seeking deeper industry expertise or when lacking internal support resources, LS Retail is proud to offer a service that goes beyond standard support. LS Retail MaxAttention provides tailored support to meet the unique needs of each customer, addressing both general inquiries and complex specialized issues.
Key features of LS Retail MaxAttention include:
- Ad-hoc to advanced 24/7 assistance.
- 2nd and 3rd level technical support with defined Service Level Agreements (SLAs).
- Customer-specific support tailored to individual client needs.
- Assistance outside of standard modules and verticals.
- Optional services for more specialized attention.
- Dedicated support managers to ensure a more personalized approach.
- Skilled regional professionals ready to assist.
LS Retail MaxAttention is an extension of LS Retail's existing Partner Support services and is provided by the global LS Retail Consulting team. Pricing for LS Retail MaxAttention services is based on several factors, including customer size, SLAs, time coverage, and specific requirements.
Earlier this year, Boots Apotek in Norway signed a 3rd level support services agreement under the MaxAttention initiative, highlighting the growing demand for high-level support among LS Retail customers.
To learn more about LS Retail MaxAttention, contact our experts.
