5 features to look for in a hospitality management system - Tips from Medieval Times (eBook)

Hospitality operators juggle multiple tasks—reservations, food service, entertainment, and retail—while striving to deliver seamless guest experiences. But when software systems don’t communicate, errors, delays, and missed opportunities can frustrate guests and hurt revenue.

Medieval Times, a family dinner theater with North American locations, knows this challenge well. Each castle hosts up to 1,000 guests for jousting, sword fighting, and royal banquets. Previously, they relied on four separate systems for ERP, retail, and F&B, leading to inefficiencies.

To streamline operations, they adopted LS Central, a unified POS and retail management system, reducing complexity and errors. We asked them what to prioritize when selecting a retail and hospitality management system—here are their top five features.