Since its inception, the company has experienced rapid growth and aims to expand to 100 branches by 2030. Tawfeer offers a diverse selection of products, including international and local brands as well as its own trusted brands, catering to the varied needs and preferences of its customers.
Solution
Before opening their first store in 2015, Tawfeer evaluated various software solutions and consulted with local IT company Megatek, who has 25 years of experience implementing LS Retail solutions in Lebanon and the MENA region. Based on their expertise, Megatek identified the essential features needed for Tawfeer’s operations and recommended LS Central, a comprehensive retail software solution that extends Microsoft Dynamics 365 Business Central by adding specialized retail functionalities. “LS Central provides a unified system that integrates all core aspects of our business, such as financials, sales and inventory management,” says Mr. Maamoun Eid, IT Director at Tawfeer Lebanon.
According to Megatek, the success of the implementation can be attributed to Tawfeer’s visionary approach, strong leadership support, and commitment of their entire team. “The adaptability of LS Central, along with its capacity for customization to meet specific business needs was crucial in aligning the software with Tawfeer’s operational objectives,” says Esber Mikhael, General Manager at Megatek.
Benefits
The implementation of LS Central has greatly improved Tawfeer’s operations and customer experience. Key benefits include:
- Optimized inventory and order management leading to time savings and reduced manual errors.
- Real-time insights and analytics on sales, inventory, and customer behavior, which enable Tawfeer to make data-driven decisions that enhance profitability.
- Seamless integration with third-party systems to simplify operations and ensure smooth data flow between stores and departments.
- Scalability and multi-location support allowing Tawfeer to expand confidently while maintaining high-quality service and managing large transaction volumes efficiently.
