With a diverse product range from global manufacturers, the company ensures efficient distribution to construction organizations and retail stores across Georgia while providing expert advice.
Business case
Before moving to LS Central, Sonniva Georgia had been experiencing significant growth in both its physical locations and product range, creating the need for a more efficient and scalable business management system. Their existing system, 1C, struggled to handle the increased transaction volumes and operational complexities across multiple locations. Processes were often slow, error-prone, and required significant manual effort. Simplifying processes for product replenishment, sales, inventory management, and financial analysis became critical to optimize operations.
To sustain its growth trajectory and improve financial accuracy, Sonniva Georgia embarked on a digital transformation. The company sought a solution that would centralize and streamline operations, aiming for a unified system to improve speed and efficiency while minimizing operational costs. Their vision was clear: simplify workflows, minimize repetitive tasks, and enable faster, more accurate business insights.
Solution
After evaluating various software solutions available in Georgia, Sonniva Georgia partnered with SMART business Georgia, a trusted Microsoft and LS Retail partner.
SMART business Georgia carefully considered the needs of Sonniva Georgia and recommended LS Central, LS Retail’s centralized POS and retail management software available on top of Microsoft Dynamics 365 Business Central ERP.
SMART business recommended LS Central for its in-depth retail functionality, modularity, and Software as a Service (SaaS) capability. With SaaS, businesses don’t need to maintain a complex IT infrastructure or hire additional specialists. Moreover, the SaaS model ensures faster processing of payment procedures, offering a more efficient approach compared to the on-premises model.
The transition to the new system presented some initial challenges for Sonniva in helping employees adjust to the new functionalities. The SMART business team provided comprehensive support during the implementation process, including training for the staff and personalized solutions to address the company’s specific needs. "Implementing software is like moving into a new house - it holds great potential, but you need to adapt it to your needs,” says Amiran Gogitidze, System Administrator at Sonniva Georgia. “Having a reliable partner is crucial for this process. SMART business stood out in their ability to deliver exactly what we needed: effective customization of an international system to meet our requirements."
One key step during the implementation process was ensuring the system could handle wholesale operations alongside retail. This included automating inventory updates across multiple locations and developing features for large wholesale orders. "Throughout the launch period, both teams closely monitored the system to ensure compliance with the desired results,” says Sopho Patarashvili, NAV/BC Consultant at SMART business Georgia. “Any issues were quickly resolved, and by the end of the month, users were comfortable and satisfied with the system."
Benefits
The implementation of LS Central has transformed Sonniva Georgia's operations. The new system has significantly improved business efficiency and accuracy across several areas:
- Simplified operations - The time spent on transactions has been reduced by 50%, enabling faster service at the Point of Sale and enhancing customer satisfaction.
- Reduced manual work - The automation of inventory management and sales processes has resulted in a 35% reduction in human errors, particularly in order processing and inventory monitoring.
- Improved inventory management - With real-time visibility into inventory levels, the company can now make more informed purchasing decisions, optimize inventory levels, and enhance customer service.
- Better user experiences - The LS Central system has streamlined customer interactions, making the sales process more efficient. Product searches are now faster and more accurate, while customer order processing requires fewer steps. Integration with bank terminals has reduced manual work and minimized the risk of errors.
- Room for growth - As Sonniva Georgia continues to grow and expand into new regions, the flexibility of the new system ensures the company can scale its operations without requiring significant system changes.
- Informed decision-making - The reporting system provides the management team with real-time access to operational processes, enhancing decision-making and strategic planning.
Sonniva Georgia is now working on expanding its offering by introducing a new sales segment for services. Integration with the LS Central system will simplify service contract management and enhance reporting capabilities.
Additionally, the company plans to connect its new website with APIs for easier online sales management, using eCommerce for LS Central.
