SBK International prioritizes exceptional customer service, ensuring swift order processing through streamlined and efficient operations.
Business case
In recent years, SBK International has faced significant operational inefficiencies caused by its reliance on multiple systems, which include Lightspeed and Sage. “The lack of visibility into our operations was preventing us from making informed decisions to drive our business forward,” says Sammy Amor, President at SBK International.
As demand for vape products surged, the existing systems could no longer keep up with the growing workload. Specifically, managing thousands of SKUs, creating discount offers, fulfilling orders, generating sales reports, and handling shipment issues became increasingly challenging. To remain competitive, it became clear that SBK International needed to upgrade to a modern system capable of supporting this growth.
They were looking for a new solution that could:
- streamline processes including inventory management, Point of Sale (POS), warehouse shipments, bin locations, business intelligence reporting, eCommerce, and financial management
- enable quick order processing
- efficiently handle supply chain management
- scale to support future growth
Solution
To achieve these goals, SBK International partnered with Navisiontech, a local LS Retail partner, to guide them and implement a robust, reliable system. After evaluating several options, SBK International concluded that LS Central and Microsoft Dynamics 365 Business Central were the ideal solutions to address their operational requirements. The company was particularly impressed by how these platforms connect key business areas, including ERP, traditional and mobile Point of Sale (POS), loyalty, inventory management, and eCommerce.
One of LS Central’s features that stood out is the LS Pay Electronic Fund Transfer (EFT) solution which works seamlessly with both LS Central and Business Central. LS Pay enables fast and secure transactions at the POS, significantly improving the efficiency and reliability of payment, sales, and invoicing processes.
In addition to the capabilities of LS Central, SBK International chose Navisiontech as their implementation partner due to its deep expertise in this niche industry. Navisiontech successfully deployed LS Central SaaS across 52 retail stores and three franchise locations. The SaaS model was chosen for its flexibility, scalability, and cost-effectiveness, allowing the company to easily manage and update their system without the need for extensive IT infrastructure.
Benefits
SBK International is now fully utilizing LS Central across both their retail and wholesale operations, streamlining processes, reducing operational complexity, and saving valuable time and resources. They enjoy:
- A centralized view of operations - The company now manages all aspects of their business through a single platform, encompassing 52 stores, three franchise locations, and warehouse operations.
- Enhanced decision-making - Power BI tools and real-time reports provide stakeholders with immediate insights, highlighting key areas that require attention and empowering them to make more informed, strategic business decisions.
- Anytime, anywhere access - The cloud-based solution ensures seamless access and real-time data synchronization across all SBK International locations.
- Scalability and flexibility - SBK International can easily scale up their operations, adapting quickly to growth, new locations, or changing business needs.
Looking ahead, SBK International plans to expand further by enhancing their eCommerce capabilities and continuing to refine their supply chain management. With LS Central and Navisiontech, they are confident they have the right platform and partner to stay ahead.
