The store provides an immersive and unforgettable shopping experience for both locals and international visitors, showcasing the brand’s latest collections in an interactive setting.
Business case
To ensure a smooth launch of the pop-up store as well as improve their day-to-day operations, Sam Edelman needed a comprehensive software solution that could manage inventory, streamline transactions, and enhance customer service.
Solution
After evaluating several options, Sam Edelman chose LS Central, LS Retail’s comprehensive retail software solution available with Microsoft Dynamics 365 Business Central. Partnering with local LS Retail partner Winspire Solutions, the team successfully implemented the POS and ERP system in time for the pop-up store's launch.
The expertise of the Winspire Solutions team helped them quickly understand Sam Edelman's business processes, enabling a smooth and rapid implementation of LS Central.
Benefits
“The implementation of LS Central has streamlined our retail operations, improved customer experience, and enhanced the overall efficiency of the entire team,” says Sherlene Cheng, Senior Retail Operations Manager at Sam Edelman. Some key benefits for Sam Edelman include:
- Centralized inventory management: LS Central allows Sam Edelman to manage a wide range of shoe styles, sizes, and stock levels from a single system, making it easier to handle their diverse inventory. The season feature in LS Central helps Sam Edelman decide when to add an item to the assortment and when it will be available for sale, which is crucial for fashion businesses.
- Faster checkout processes: With its user-friendly interface, the LS Central POS has significantly reduced checkout wait times, delivering a faster, more seamless shopping experience and boosting customer satisfaction.
- Real-time business insights: With LS Central connected directly to Business Central, Sam Edelman can see their entire business performance in real-time, allowing for better decision-making and increased profitability.
- Scalability: As Sam Edelman continues to expand, the flexibility of the LS Central system allows them to scale easily to support new locations, additional product lines, and growing customer data without disrupting operations. “With LS Central, we have not only overcome the challenges of our retail business, but we are also growing stronger and more efficient,” says Gina Goh, Managing Director, at Sam Edelman.
With the support of LS Central and Winspire Solutions, Sam Edelman is well-prepared for growth and success. The implementation has enhanced operational efficiency and helped the brand adapt to the changing retail landscape, ensuring they can continue to deliver the shopping experiences customers love.
