Business case
Nikin fulfills thousands of orders weekly. The sales result exclusively from their own online shops and their B2B clients. The orders have to be recorded and processed both logistically and in terms of accounting within a very short time. Their business is made more complicated by challenges such as article variants, the connection of their warehouse with an external supplier in Germany, and customs clearance to Europe. When researching a new software solution, Nikin looked for a system to help them bring orders into a smooth and efficient workflow, connecting financial accounting, warehouse, logistics, and customer service. In addition, the software should provide data transparency and offer ways to save time, thus promoting and supporting the company's growth.
Solution
When assessing the different options in the market with tech company OTE GmbH, Nikin decided that LS Central, LS Retail’s unified commerce software system, was the right fit for their company. They made their decision on the basis of four factors: connectivity, organization, transparency, and efficiency. The new system would allow the company to automate its workflows and processes, which meant easier data management. The broad functionality that comes as standard with LS Central was entirely in line with the business model the company wanted.
The project had to be completed under COVID-19 conditions in less than 4 months and demanded a lot from each person who was involved. "Nikin entrusted us with the company without ever having met us in person. With confidence in our expertise and in LS Central, we had full energy to deliver the project in the best possible way, ” says Britta Sauer-Böhm, Project Leader at OTE GmbH. “The key users embraced the short duration of the project during a period of high order volume, the change to their established processes, and the use of a system unfamiliar to them. Without their commitment, it would not have been possible."
Nicholas Hänny, CEO of NIKIN AG, value the cooperation with OTE GmbH for two reasons. "Firstly, the very efficient and timely implementation and secondly, the personal collaboration. There are countless examples that show that OTE is extremely good at putting itself in our customers' shoes and thus gives us valuable input that goes beyond the topic of technology."
Benefits
With their new solution, Nikin enjoys:
- A seamless flow of orders from various online shops into the ERP system
- Reliable, streamlined data processing
- Connection to the Shopify webshop system
- Interface to the external warehouse in Germany
- Variant structures and article master data management
- Effortless management of salaries with automated fee and payroll accounting
