Karamna is managed by Al Rasheed Group, one of the leading investment and management firms in the region, specializing in food & beverage and hospitality. The group has developed the high-end Lebanese food and beverage concept through three restaurants in the Gulf region: Karamna, Citta Café, and Place de l’étoile. After experiencing great success in Beirut with the restaurant Solider, the company decided to expand the concept to vibrant Dubai. The first Karamna location was opened in downtown Dubai; a second one is planned at Palm Jumeirah.
A new solution for an expanding company
The expansion of the business forced the company to look for a new POS and ERP system that would enable them to have full control over their international business. When Al Rasheed Group came across the LS Retail software solution, a complete POS and ERP software solution, they realized it was the right choice for them. The system offers rich functionality, quick implementation, and seamless integration with the ERP, Microsoft Dynamics. The LS Retail software solution also includes finance and supply chain management.
A quick implementation
Al Rasheed Group required the implementation of the new solution to be completed very quickly: the whole deployment, including data migration and staff training, was supposed to take just 18 days, as the company did not want to renew the license with their previous provider. The integration was completed on time with no major difficulties.
Better service
With the LS Retail software solution, Karamna has obtained a system with rich functionalities. The company now can better analyze its key data, including costs of sales. This knowledge gives the restaurant a huge advantage when it comes to planning. Today, Karamna can leverage the latest technology system to serve customers better in its busy environment of 70 plus tables, during its 15-hour business day.
