Customers can purchase a wide range of products and catering services in the stores and through an online shop.
Gourmandise is the only company in North Africa to be certified ISO 22000/9001, both in its production activity and distribution network.
Business case
For two years, Gourmandise used two separate systems, G5 for point of sales, and Microsoft Dynamics ERP for back office management. As they expanded, Gourmandise found it increasingly difficult to manage their business across locations. Working with disconnected and outdated information systems posed significant challenges. Without accurate, timely processing of data between the head office and the stores, it was impossible for the management to make needed adjustment to business operations in time.
The company started looking for a proven and flexible solution with rich retail functionality, that could be integrated with their Microsoft Dynamics back office solution. The ideal system would also enable them to handle shop, back office, POS, front office, and data in one database.
Solution
Gourmandise evaluated different solutions, including Cegid and Fastmag, but none provided strong enough functionality for their growing needs.
Gourmandise worked with IT partner Deltasoft, a certified LS Retail partner, to renew their IT. Together they selected LS Retail’s unified commerce software, which extends Microsoft Dynamics ERP. The primary reason for this choice is that LS Retail offers an all-in-one system that streamlines operations across the entire company including the head office, stores and warehouses, in a single platform. In addition, the new solution perfectly aligned with the requirements and objectives set by the management.
Thanks to their knowledge of the retail industry and LS Retail solutions, Deltasoft managed to do the implementation in the first store in just three months. “The implementation and adaptation process went smoothly with only minimal problems as we were the first customer to use the solution in Tunisia,” says Ben Abdallah Mohamed Ali, CIO at Gourmandise.
Benefits
With LS Retail, Gourmandise now has a robust retail system. All shops are connected to the head office, making it easier to access information, control tasks, and link up with other departments in the company. The system also allows for centralized management of items, pricing and POS functionality.
With LS Retail software, Gourmandise can run an efficient, customer-focused retail operation. This is crucial when their core business is to work closely with every client to meet their expectations, based on a personal approach and attention to detail.
Some of the benefits of having a unified commerce software solution include:
- All the functionality needed to effectively manage the business within a single solution. With all data stored centrally, it is easy to track sales, inventory, and productivity in real time.
- Automatic synchronization with the back office.
- A 360-degree view of business operations from head office, supporting better informed decision making.
- Access to real-time customer data. This enables the company to study customer behavior and act quickly and effectively for improved customer service.
