The property offers various accommodations, including rooms, suites, villas, and bungalows, as well as ten fine-dining restaurants, lounges, and bars. Guests can indulge in spa treatments and wellness experiences or stay active at one of the resort's five tennis courts and fitness center. The hotel also features several boutiques selling spa products, tennis equipment, watches, jewelry, and personal accessories.
Business case
To enhance its retail operations, Four Seasons Astir Palace Hotel sought a reliable solution to manage sales of merchandise, accessories, and services. The company aimed to implement a system that would:
- Enable seamless integration with the company’s existing Hotel Property Management System (PMS), ensuring consistency and efficiency in operations
- Enhance the shopping experience for guests, ensuring convenience and satisfaction across all retail outlets within the hotel
- Operate on Software as a Service (SaaS), guaranteeing they always have access to the latest functionality and security
Solution
Four Seasons Astir Palace Hotel chose LS Central, LS Retail’s comprehensive retail software solution available as SaaS, as the ideal fit for their requirements. LS Central extends the capabilities of Microsoft Dynamics 365 Business Central ERP, providing all the necessary functionalities businesses need to efficiently manage their operations within a single platform.
Four Seasons trusted Ergologic, a longstanding LS Retail partner in Greece, to oversee the implementation process. “The key is to possess flexible and user-friendly software, like LS Central, which continuously evolves, providing features and processes tailored to advance a business's transactions and day-to-day operations in the future,” says Panos Kondylakis, Director of Information Technology at Four Seasons.
Benefits
Since moving to LS Central, Four Seasons Astir Palace Hotel has experienced improvements in both its operations and customer satisfaction. With real-time access to essential data, the company can now promptly respond and make well-informed decisions. The company can now:
- Optimize inventory management. Four Seasons is able to track its best-selling items, receive alerts for low inventory levels, and rely on the system to suggest optimal ordering quantities.
- Provide a seamless shopping experience across all retail outlets within the hotel. Employees can seamlessly take orders for both spa treatments and retail products using the same platform, ensuring a streamlined and efficient process for both staff and guests.
- Charge items to guests' rooms. The majority of customers who visit the retail shops and boutiques are hotel guests. During transactions, a validation process verifies the customer's hotel room, allowing them to add charges to the room and pay for them later.
- Handle tax and pricing effortlessly. LS Central provides flexible tax and pricing management, allowing Four Seasons to set up and manage tax rules based on pre-defined requirements. Additionally, Ergologic has customized the solution to enable the printing of global refund documents as needed.
- Manage customer orders at the POS. If a customer wants to buy an item that is currently unavailable in the store, the cashier takes their request, asks for a deposit, and orders the item. When it arrives, the customer gets notified to pick it up and pay.
- Enjoy improved communication across all departments. The hotel’s PMS receives transaction data in real-time, ensuring smooth coordination and information exchange among different hotel departments.
