Part of the Pharmatrade Group of Companies in Dubai, United Arab Emirates, Community Health Solutions (CHS) was founded in 2004 with the objective to enhance community health by providing innovative healthcare solutions. CHS runs a network of 12 retail community pharmacies and drugstore ePharmacy, alongside an online drugstore. CHS has strong associations with governmental establishments, healthcare providers and community organizations. CHS excels in offering personalized services to community residents. Its services include, for example, diabetic corners in all major community pharmacies, to provide assistance to patients with diabetes.
Searching for a streamlined system
The goal of CHS is to give the best possible services through its chain of pharmacies, ensuring the highest level of healthcare. In order to keep its standards high throughout the chain, CHS began looking for a management system to manage all its pharmacies end-to-end. The ideal software would be a streamlined solution that could cover all aspects of the business while helping the company offer high-quality customer service. It was extremely important for CHS to make sure that the chosen solution could handle stock, product expiry, warehousing, and management of retail items with related issues - barcodes, pricing, POS, insurance, etc.
LS Retail software: complete, end-to-end
CHS selected the LS Retail software solution as its new management system. LS Retail software offers a complete suite through which CHS can manage financials, supply chain, and its retail business in just one solution. As LS Retail software is seamlessly integrated into Microsoft Dynamics, CHS was able to get a strong back end alongside a flexible, powerful front-end application.
A smooth implementation
The implementation of the LS Retail software solution was a seamless process, with Think Tribe Technologies, an LS Retail certified partner, overseeing the rollout in both the back-office of CHS and all twelve retail pharmacies. A highly systematic approach was taken by the CHS and Think Tribe teams, thoroughly analyzing the business requirements and mapping them to the LS Retail software. This analysis confirmed that CHS had made the right decision in selecting the LS Retail software solution, as the majority of their needs were met by the standard version. The Design Document provided by Think Tribe gave CHS a clear understanding of how the new system would benefit them, contributing to the project's success. From a technical standpoint, LS Retail software proved to be the perfect choice for CHS, meeting all the necessary aspects of the solution design. The implementation in the retail pharmacies went smoothly, thanks to comprehensive training and testing, resulting in minimal issues during the go-live phase.
Precise management, improved operations
Since implementing the LS Retail software solution, CHS has improved its ability to:
- Manage product batches and lot numbers.
- Manage medical insurance and insurance commission.
- Manage product expiry. CHS can now ensure that products that are not within an acceptable expiry threshold won’t be sold at the Point of Sale in the pharmacies.
- Manage retail promotions and offers.
- Handle inventory
