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Boots

Boots Apotek Boots Apotek

Boots Apotek is a leading pharmacy chain with over 160 years of experience, specializing in health and beauty products, pharmaceuticals, and related services.

Boots Apotek, the third-largest pharmacy chain in Norway, needed a strong management system to simplify operations and improve customer experience across its 150 pharmacies.

They sought a solution that could efficiently manage pharmaceuticals, retail items, and complex inventory and dispensing processes, all while ensuring compliance with regulatory standards. They also needed a system designed to support future initiatives, such as eCommerce integration, self-checkout, and Click and Collect services.

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Boots Apotek selected LS Central for pharmacies, LS Retail’s specialized software system tailored for the pharmacy industry, after carefully evaluating its options. Accredited by the Norwegian Health Services (NHN) in January 2023, LS Central meets local healthcare regulations, making it a trusted solution for Norwegian pharmacy chains like Boots.The company was drawn to the system’s robust features, including dispensing management, customer loyalty programs, omni-channel sales, and advanced retail and point of sale capabilities. Boots began implementing LS Central for pharmacies across its entire network in the summer of 2024.

Benefits

LS Central for pharmacies has already provided Boots Apotek with a wide range of benefits. "The main benefit for us is that all information is now the same across stores, and we can control and manage it centrally,” says Svein Faksvaag, Retail Director at Boots Norway. “The data quality that we get from LS Central is in a different league compared to what we had, both in identifying new initiatives, what to adjust, campaign planning, floor planning, and unplanned discounts.”

By implementing LS Central for pharmacies, Boots has been able to speed up its processes, improve customer satisfaction, and ensure compliance with regulatory standards for continued growth in the Norwegian market. As the company continues to grow, the scalability of LS Central will enable it to accommodate new stores and evolving industry requirements easily.
Boots
The data quality we get from LS Central is on a completely different level than before. It enhances our ability to identify new initiatives, make adjustments, plan campaigns, optimize floor layouts, and manage unplanned discounts. With these insights, we can steer operations in the right direction.
 
Svein Faksvaag, Retail Director at Boots Norway
Boots Once the rollout is completed, which is planned for six months, we’ll fully integrate the entire omnichannel ecosystem, including our e-commerce platform. This will also enable us to implement initiatives like Click & Collect and self-checkout across the chain and manage everything from within LS Central.
Svein Faksvaag, Retail Director at Boots Norway