Business case
Boots Apotek needed a strong management system to simplify operations and improve customer experience across its 150 pharmacies. They sought a solution that could efficiently manage pharmaceuticals, retail items, and complex inventory and dispensing processes, all while ensuring compliance with regulatory standards. They also needed a system designed to support future initiatives, such as eCommerce integration, self-checkout, and Click and Collect services.
Solution
After evaluating its options, Boots Apotek chose LS Central for pharmacies, LS Retail’s comprehensive software system designed specifically for the pharmacy industry. LS Central for pharmacies was accredited by the Norwegian Health Services (NHN) in January 2023, ensuring compliance with local healthcare regulations, making it a trusted solution for Norwegian pharmacy chains like Boots.
The company was impressed by the robust functionality of LS Central, which encompasses dispensing management, customer loyalty, omni-channel sales, as well as in-depth retail and point of sale functionality. Boots started rolling out LS Central for pharmacies across its entire network in Summer 2024.
Benefits
LS Central for pharmacies has already provided Boots Apotek with a wide range of benefits. "The main benefit for us is that all information is now the same across stores, and we can control and manage it centrally,” says Svein Faksvaag, Retail Director at Boots Norway. “The data quality that we get from LS Central is in a different league compared to what we had, both in identifying new initiatives, what to adjust, campaign planning, floor planning, and unplanned discounts.”
By implementing LS Central for pharmacies, Boots has been able to speed up its processes, improve customer satisfaction, and ensure compliance with regulatory standards for continued growth in the Norwegian market. As the company continues to grow, the scalability of LS Central will enable it to easily accommodate new stores and evolving industry requirements.
