A.S. Watson opened their first Watsons flagship store in Ho Chi Minh City, Vietnam in 2019 and received a great response. Today, they run a total of six stores across Vietnam.
Business case
When they opened their first store in Vietnam, A.S. Watson decided to use Microsoft Dynamics 365 Business Central and LS Retail software due to the excellent reputation of the software and the fact that it is a complete, end-to-end solution. The scalability of LS Retail software gave the management team confidence the system would grow with the business as it expands and easily enable them to increase the number of stores.
Benefits
With LS Retail software, A.S. Watson can manage their key business activities with just one system covering financials, POS, store management, inventory, eCommerce, and loyalty.
A.S. Watson is grateful for the support they got from LS Retail local partner NaviWorld Vietnam. “From day one, they’ve been following us, solving our issues and adding new functionality,” says Hai Nguyen, IT Manager at A.S. Watson. The company has seen impressive growth in their eCommerce, which wouldn’t have been possible without the support of NaviWorld Vietnam. “They helped us on the technical side,” says Nguyen, “we observed more traffic to our online store and our sales increased significantly.”
The company also can’t wait to use ScanPayGo to offer faster self-service and self-checkout options to their customers. They will also explore the replenishment module in more detail to optimize inventory management and increase operational efficiency.
