NJTC

The company, originally founded as a small sari-sari store (a small neighborhood shop), has grown into a significant business in the region, with stores across Ilocos Sur, Ilocos Norte, and Abra​.

Business case

As NJTC expanded, it quickly became evident that their existing business management systems were no longer aligned with their requirements. The company faced recurring challenges, including difficulties in tracking inventory, reliance on manual financial processes, and inefficiencies across departments. “Inventories lacked integrity, and backend financials were cumbersome to manage,” says Steve Javier, Manager at New Javier Trading Corporation. “Our processes were largely manual, which led to time-consuming errors.”

When they saw how inventory discrepancies were affecting both their bottom line and customer satisfaction, the company decided to switch to a more robust and reliable system.

Solution

NJTC evaluated several ERP and POS vendors before selecting LS Central. The key deciding factor was the platform’s ability to cover all NJTC operations, including Point of Sale (POS), inventory management, and financial processes. LS Central’s functionality aligned perfectly with the company’s objective of achieving a comprehensive view of their business, enhancing decision-making, and improving operational accuracy. “The unified nature of LS Central allowed us to streamline each of our processes,” says Javier. “This was crucial for us, given our expanding portfolio of businesses.” NJTC chose local LS Retail partner, Retail Associates, to implement the solution.

The COVID-19 pandemic posed unique challenges to the implementation process, but Retail Associates successfully navigated these difficulties, executing the project with minimal disruption. Most initial training sessions were conducted remotely, but as restrictions eased, Retail Associates conducted on-site sessions at NJTC’s Vigan headquarters. 

NJTC appreciated Retail Associates for their professionalism, dedication, and for taking the time to understand the company’s unique challenges and goals. “The implementation was seamless,” says Javier. “The team at Retail Associates was extremely cooperative and ensured we were well-supported, especially when it came to training.”

Benefits

Since adopting LS Central, NJTC has seen substantial improvements in its daily operations.

• Reduced manual workload - The new system has simplified inventory management and financial reporting, reducing the manual tasks that previously slowed down teams. The finance department, in particular, has benefited from automation, resulting in fewer errors and faster reporting. “Everyone is pleased, especially our finance team, as the unified system has made their tasks much easier,” says Javier. “We’ve seen a 20-30% increase in operational efficiency, particularly when it comes to managing our inventory.”
• Improved stock availability - With real-time inventory updates and overall better inventory management, NJTC has significantly reduced stock shortages, ensuring products are consistently available to customers at every location. This reliability has enhanced the overall customer experience and strengthened customer loyalty. “Our customers are happy because we now have fewer out-of-stock situations,” says “This means they can rely on us for their needs rather than turning to our competitors.”
• Room to grow - LS Central offers NJTC the scalability they need to support their expansion plans. As the company prepares to open new stores and diversify into sectors like construction, hospitality, and logistics, they recognize that the flexibility of LS Central will be essential to their success.

LS Central, along with the support from Retail Associates, have helped NJTC overcome immediate challenges and establish a strong operational foundation. Looking ahead, NJTC plans to transition from an on-premises system to a Software as a Service (SaaS) model, unlocking additional benefits like enhanced scalability and expanded functionality.