The Center's retailers specialize in everything from fashion to interior textiles, lighting, and more. Visitors can explore more than seven shops and restaurants, including department stores, boutiques, and dining options.
Business case
Even before the 4 Shopping Center opened its doors, they were already looking for a suitable POS solution. “We had a long-term plan for store expansion and didn't want to start with a small or local POS solution,” says Ahmed Abo Arab, IT System Administrator at 4 Shopping Center. The company listed their requirements and a key one was a strong replenishment module that would allow them to set individual reorder amounts per item.
Solution
4 Shopping Center evaluated different systems to find the solution that would best support their business processes, while also being easy to learn. After a few rounds of demos from various suppliers, the company selected LS Retail software, LS Central, a complete retail solution based on Microsoft Dynamics ERP, as its new business management system. Some of the advantages that convinced them included:
- The software can be used to run retail and food service on the same platform – The ability to run their stores and cafés with one single solution made LS Retail software the ideal system for 4 Shopping Center. “Once we saw how we could process unlimited types of sales through the same POS view, we immediately chose LS Retail software,” says Arab.
- The software POS interface is easy to customize – “We can control the graphical layout of the POS interface for each POS terminal,” says Arab. The company can also choose which profile to run on specific POS terminals. “It’s very easy to switch between POS”
The retail group was also impressed by the replenishment and member management modules in LS Retail software.
Implementing a new solution always presents some challenges but the management team at 4 Shopping Center allowed enough time to learn the system and get the most from it. During the implementation, the teams encountered difficulties setting up an integration that would allow them to send discount coupons to their customers via WhatsApp or SMS. But they could rely on the professionalism and experience of their local partner Dynamics Link to overcome these difficulties. In the end, the team managed to get up and running in just two months.
Benefits
The adoption of LS Central has enabled 4 Shopping Center start their operations smoothly as a new shopping destination. With the help of LS Central, they have:
- Managed to optimize inventory levels in store as well as in restaurants thanks to the automated replenishment.
- Enabled their staff to keep accurate and up-to-date information about stock levels and meet customer needs efficiently.
- The staff know exactly what their role is in the system as they are only shown the buttons, charts, and cues that are relevant to them. “The implementation project has saved each department a lot of time and money,” says Arab.
4 Shopping Center is very happy with the implementation and the level of partner support from Dynamics Link.
