Today, adidas uses LS Retail solutions to run 1,400 stores in 30 countries, which represents 2500 POS globally.
Continuous enhancement and high usability
LS Retail has helped adidas reach its goals and optimize its retail landscape through continuous system enhancement, with multiple yearly releases, and high usability, with self-explanatory menus that make basic staff training easy and fast.
Deep business understanding and global prioritization
The LS Retail IT team brings deep process understanding of adidas' business environment, with release prioritization approached from a global retail point of view.
Flexibility and high-quality support
High levels of customization are available, with extreme flexibility that lets the system react easily and quickly to market requirements and changes. LS Retail's team guarantees honest, open and fact-based discussions, helping drive change and achieve results fast and effectively.
Automation and real-time stock visibility
Thanks to LS Retail, adidas can manage its business more efficiently and serve customers better with an auto-replenishment function that has automated what used to be manual processes, and e-commerce integration that lets adidas customers check available in-store items on the e-commerce page.
In-store employees can perform real-time stock checks on tablet devices through mobile inventory, and staff can use the inventory app on mobile POS to send an item order to the queue, where another employee picks it up and brings the item from the stockroom straight to the customer on the shop floor.
Faster, more consistent staff training
A training mode allows staff to switch between normal and training mode on the POS, helping train employees efficiently for all daily operations.
Local compliance made simple
Various types of customization let adidas comply with local legal and fiscal requirements, for example through the creation of specific fiscal invoices that may be required by local authorities.
Improved stock accuracy with RFID
adidas has implemented RFID technology, enabling it to read RFID tags at the POS to enhance both store operations and the customer experience. The company uses RFID to streamline various in-store processes, including tracking inventory movement and ensuring products are correctly transferred from the distribution center or back of store to the shop floor. A major advantage of RFID for adidas is improving stock accuracy, making sure products are available for sale at the right time.
As Andreas Bierlmeier, Senior Director Tech Management at adidas, explains:
"Although the technology isn't immediately visible to consumers, RFID plays a role in enhancing the customer journey."
RFID supports a seamless shopping experience, where customers can confidently purchase products across all sales channels without stock discrepancies.
The decision and the foundation
The omni-channel customer experience sits at the heart of strategy for both adidas and LS Retail. adidas uses LS Retail to run its global store network, supported by long-term implementation partner TSO-Data.
As Nabila Rahim, Senior Product Owner at adidas, says:
"With LS Retail, we know we have a state-of-the-art POS solution. Our long-term implementation partner TSO-Data have been giving us the expertise and supporting in ramping up the team in the projects. The collaboration is there to stay."
Q&A: insights from adidas' implementation
What does adidas run today, and at what scale?
adidas runs LS Retail software across 1,400 stores in 30 countries, representing 2,500 POS globally.
What has automation changed for adidas' day-to-day operations?
The auto-replenishment function has automated processes that used to be manual, while mobile inventory tools let in-store staff perform real-time stock checks and route stockroom requests directly to customers on the shop floor.
How does adidas keep its systems compliant across so many markets?
High levels of customization allow adidas to comply with local legal and fiscal requirements in different markets, including creating specific fiscal invoices where local authorities require them.
What role does RFID play in adidas stores?
RFID lets adidas track inventory movement and confirm products are correctly transferred from distribution centers to the shop floor, improving stock accuracy so customers can purchase confidently across every sales channel without stock discrepancies.
